Bakerbee Bakery — Terms and Conditions

About us

Bakerbee Bakery is operated by Laura Chillingworth, a sole trader trading as Bakerbee Bakery.

Business address: 9 Woodview Court, Grandfield Avenue, Watford, WD17 4AN.

These terms apply to purchases through www.bakerbeebakery.co.uk.

Our products

We make our bakes to order. Please check the product description for the contents and quantity of each box. Handmade products may vary slightly in appearance from photographs.

Please read the ingredients and allergy information before ordering. Our kitchen handles gluten-containing ingredients, nuts and peanuts. Products made using gluten-free ingredients are not guaranteed to be free from traces of gluten.

If you have questions about ingredients or dietary suitability, please contact us before ordering.

Orders and payment

Please check your order and delivery address carefully before completing checkout.

Prices are shown in pounds sterling. The total, including delivery and any applicable taxes, is displayed before payment. Available payment methods are shown at checkout.

If we cannot fulfil your order, we will contact you and refund any payment for items we cannot supply. We will not substitute products without your agreement.

Delivery

We deliver across mainland UK only. We do not offer collection or international delivery.

Delivery costs £3.50 per order using Royal Mail Tracked 24. There is no extra delivery charge for additional items in the same order.

Orders are normally dispatched within 2–3 working days. Dispatch time is separate from delivery time. Royal Mail delivery estimates are not guaranteed.

For a particular delivery date, please contact us before ordering so we can confirm whether it is possible.

If an order is delayed or missing, contact us so we can investigate. We remain responsible for the goods until you, or someone you nominate, receives them.

Cancelling an order

We offer a full refund if you cancel before we start preparing your order. Email us as soon as possible with your order number.

For goods liable to deteriorate or expire rapidly, the statutory 14-day change-of-mind cancellation right does not apply. This exception does not remove your rights where goods are faulty or not as described.

For non-perishable, non-personalised items, such as a standard postcard, you can cancel without giving a reason until 14 days after receipt. Notify us within that period and return the item within a further 14 days. You pay the direct return postage for a change-of-mind return.

We will refund eligible returned items and any standard delivery charge required by law within 14 days of receiving the goods or evidence of return, whichever is earlier. Refunds use the original payment method unless otherwise agreed. A deduction may apply for handling beyond what is needed to inspect the item.

Problems with your order

If goods arrive damaged, are incorrect, are missing or are not of satisfactory quality, please email us with your order number and a description of the problem. Photographs are helpful where available.

We will investigate and provide the refund or other remedy you are entitled to. Please contact us promptly because our bakes are perishable. Do not return food unless we have arranged this with you.

Your statutory consumer rights are not affected by these terms.

Storage

Follow the storage and consumption instructions supplied with your order. Contact us if you need advice.

Complaints

Please send complaints to the email or business address above. We will review the issue and contact you to discuss a resolution.

Changes to these terms

Updated terms apply to future orders. Changes will not alter the terms of an order already accepted.

Cancellation form

Use this form only if you wish to cancel. You may also send a clear cancellation request by email or post.

To: Laura Chillingworth trading as Bakerbee Bakery, 9 Woodview Court, Grandfield Avenue, Watford, WD17 4AN; thebakerbeebakery@gmail.com

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:

Goods:
Order number:
Ordered on / received on:
Customer name:
Customer address:
Signature (only if submitted on paper):
Date:

Delete whichever wording does not apply.